THE HOUSE EXPERIENCE

HOW IT WORKS

Discover a curated collection of occasionwear, with pieces available in-house and selected styles specially ordered for you.

THE PROCESS

FIND YOUR PIECE

Explore our curated collection and select your preferred style and size.

PLACE YOUR ORDER

Complete your purchase online. Shopping for an occasion? Include your event date so our team knows your timeframe.

WE'LL TAKE IT FROM HERE

We'll arrange your piece and prepare your order for collection or dispatch once it's ready.

THE DETAILS

ORDER AVAILABILITY

Some styles and sizes are available immediately at LTL HOUSE, while others are specially ordered following purchase.

IN-HOUSE

Pieces already available at LTL HOUSE, ready to be prepared for collection or dispatch.

SPECIAL ORDER

Selected styles and sizes are ordered especially for you. Lead times vary by brand and style, with estimates provided on individual product pages.

Special-order timeframes are estimates. Please allow additional time for shipping.

SIZING & FIT

FINDING YOUR FIT

We know finding the right fit online is important. Sizing can vary between designers, so review the size information on each product page. Selected pieces may be available to try on at Loan That Label's Applecross boutique by appointment.

WHAT IF MY PIECE DOESN'T FIT?

For eligible New in-stock purchases, request a change-of-mind return for store credit within 7 days of receipt, subject to return conditions. Special-order, Archive and Resale pieces cannot be returned or exchanged for change of mind, including incorrect size selection, once the sale or supplier order is finalised. If unsure about sizing, contact our team before purchasing.

These conditions do not affect your Australian Consumer Law rights, including where an item is faulty or does not match its description.

DELIVERY OPTIONS

GETTING YOUR PIECE

STORE COLLECTION

Complimentary collection is available from Applecross. We'll notify you with collection instructions once ready. Please wait for confirmation before visiting.

STANDARD SHIPPING

Tracked standard shipping is available Australia-wide for an additional charge calculated at checkout. Orders dispatch once items are available and prepared.

EXPRESS SHIPPING

Express shipping is available at checkout for an additional charge. It applies after dispatch and does not shorten special-order procurement time.

DIRECT DISPATCH

For selected orders, we may arrange delivery direct from supplier to your address. This can reduce handling time and depends on supplier availability. LTL HOUSE remains your contact for enquiries and delivery concerns.

Direct dispatch may not be available for every style.

PRIORITY ORDERS

NEED IT SOONER?

Have an upcoming event? Priority processing, expedited supplier shipping or direct dispatch may be possible for selected styles. Subject to availability, supplier approval and additional charges. Contact us before purchasing with style, size, delivery location and event date. We'll confirm achievability and charges before proceeding.

Rush services are not guaranteed until confirmed by our team.

POLICIES

RETURNS & EXCHANGES

NEW — IN-STOCK

Change-of-mind returns may be requested within 7 days of delivery or collection. Approved returns receive LTL HOUSE store credit valid for 12 months.

NEW — SPECIAL ORDER

Once placed with our supplier, special-order items are final sale for change of mind, including incorrect size selection.

RESALE

Final sale for change of mind.

Eligible returns must be unworn, unwashed, unaltered, in original condition with tags attached. Customers pay return shipping; original shipping charges are not credited. Australian Consumer Law rights remain unaffected.

ORDER CHANGES

CHANGING YOUR ORDER

For size, colour, delivery method or address changes, contact us promptly. We'll do our best before processing or supplier ordering, but changes aren't guaranteed after processing starts. Special orders cannot be cancelled for change of mind once placed with the supplier. If we cannot fulfil an order, we'll contact you about a refund or agreed alternative.

ORDER SUPPORT

SOMETHING NOT RIGHT?

If your order arrives damaged, faulty, incorrect or not as described, contact us with your order number, a description and photographs where possible. We will assess the matter and assist in accordance with Australian Consumer Law.

HERE TO HELP

FREQUENTLY ASKED QUESTIONS

YOUR NEXT OCCASION STARTS HERE

FIND YOUR PIECE.

Discover occasionwear, curated for wherever you're going.